Guest Experience Executive
Location: Sofia, Bulgaria
Salary: Competitive
Languages: Fluent Bulgarian and English required (additional languages are a plus)
Looking for a role in luxury hospitality where every day is different? Join an international VIP hospitality brand in Sofia and become the first point of contact for private travellers, delivering a seamless five-star experience from arrival to departure.
This is an ideal opportunity for someone who is polished, confident, and passionate about exceptional customer service in a premium, fast-paced environment.
The Role
- Welcome and assist VIP guests throughout their journey.
- Deliver a personalised, luxury guest experience at every touchpoint.
- Coordinate guest arrivals, departures, and lounge experiences.
- Support premium food & beverage service and maintain presentation standards.
- Handle guest requests with professionalism, discretion, and attention to detail.
- Work closely with internal teams to ensure smooth daily operations.
About You
- Previous experience in hospitality, luxury retail, hotels, aviation, or premium customer service.
- Friendly, well-presented, and guest-focused with a passion for luxury service.
- Excellent communication and organisational skills.
- Comfortable working in a fast-paced, shift-based environment.
- Fluent Bulgarian and English are essential; additional languages are an advantage.
What's on Offer
- Opportunity to join a growing international luxury hospitality business.
- Full training and career development opportunities.
- Dynamic, customer-focused working environment.
- Full-time, shift-based role in Sofia.
